The Talent Economy Podcast

The COVID-19 pandemic produced what might be the largest workforce disruption since the Great Depression; its effects on the global economy are devastating. Unemployment in some areas hit 30%, which turns the economic crisis into a human resources crisis. Our guest, Christy Pambianchi, Executive Vice President and Chief Human Resources Officer of Verizon, explains how her company has transformed recruitment, hiring, and retention, given the chaotic scenario. She describes the challenges of maintaining the company’s values and culture in a virtual environment.Pambianchi has more than 30 years of experience working as an HR professional. She has a bachelor’s degree in Industrial and Labor Relations from Cornell University. Before Verizon, she worked for 10 years as HR Director at PepsiCo Inc. When the internet revolution arrived, her passion for communication and technology spurred her to join Corning Inc., optic fiber inventors. She worked her way up in the company, becoming Executive Vice President of the People and Digital department.Creating People + Work Connect while at Verizon is definitely among her career highlights. The idea came about as an answer to the HR crisis generated by the pandemic. The free, online employer-to-employer platform helps companies that need talent or are displacing workers to quickly identify and fill positions.The hiring process is also evolving, according to Pambianchi. Companies used to hire for job titles, looking for workers who fit into a specific role. Nowadays, it is more about skills and every worker’s attributes and interest in learning. She believes the skill economy will gain even more prevalence in the next decade.Plus, Pambianchi shares her thoughts on the best way to assist workers during the unstable times we are going through and the silver linings of the pandemic’s effect on companies.Some Questions Asked:What are the biggest challenges and surprises this pandemic has presented to companies?How did Verizon recruit for the summer 2021 virtual internship program?How does People + Work Connect help people who have lost their jobs because of COVID-19 get back to work?Are companies looking for previous experience with a specific role, or are they looking for the skills that can be applied to a variety of roles?How can companies help their employees, both full-time and contract, with navigating times of change and instability?The pandemic has hit women, working mothers in particular, especially hard. Can you tell me how Verizon is stepping up for women and what you believe is important to help women in the workforce thrive?In This Episode, You Will Learn:Verizon’s growth plan in technology and innovationFinding fulfillment in working for companies where you feel connected to the purposeWays to drive retention and tenureThe innovation happening in HRWhy the Verizon 2020 summer internship was recognized as one of the best virtual internship programsHow Nestlé filled 75 open roles quickly using People + Work Connect when business demand increased due to COVID-19Links:Christy Pambianchi - LinkedInVerizonPeople + Work Connect

Companies have faced many challenges during the pandemic, but the best ones prioritized their employees’ mental and physical health—and were successful as a result. In fact, the only way to maintain a healthy work environment is to make sure staff feels safe, heard, and valued.Joining Toptal’s Thought Leadership Lead Editor Meredith Bodgas today is Roche Diagnostics’ Bridget Boyle, People and Culture Business Partner, Enterprise Diagnostics North America. She is the former Vice President and Senior HR Business Partner of JPMorgan Chase & Co. and has more than 25 years of experience working in HR.Since Boyle joined Roche Diagnostics in 2007, she has helped transform its culture and beliefs, leading to a strong and sustainable relationship with employees, customers, and patients.In this episode, we talk about how Roche increased its retention rate during the pandemic, all while creating and distributing key COVID-19 tests and diabetes-care products. We also talk about the company’s tactics to prevent employee burnout, the importance of nurturing connections, and how to make workers feel secure and cared for. She explains how Roche dealt with internship programs, recruiting, and much more in an inspiring conversation.Some Questions Asked:Tell us about your path to leading people and culture at Roche.Roche has been in the news during the pandemic for creating tests. Can you tell us a little bit about those tests?You mentioned that you thought about how to feed your essential employees. What do you mean by that?What did you do for the parents at Roche and the other caregivers?How did you prevent employees from burning out?Mental health apps exploded in 2020. Did Roche offer any of these to their employees?How did Roche keep employees physically healthy?How did Roche approach internships during the pandemic?In This Episode, You Will Learn:Roche’s two types of essential workersHow Roche ensures people feel connected to leaders and the company’s visionNew ways for providing employees reliefHow Roche makes essential workers’ lives easierThe positive impact of less formality and more realnessHow having a lighter touch in the performance review process increases connection and discussionLinks:Roche USA websiteRoche Diagnostics USA TwitterRoche Diagnostics USA FacebookBridget Boyle - LinkedInToptal Insights - How Roche Diagnostics Improved Employee Retention During the Pandemic

The value proposition in the relationship between companies and employees is changing. A company's prestige or pay scale is not at the center anymore; people are. Toptal’s Chief People Officer Michelle Labbe speaks about this with Eric Hutcherson, Executive Vice President, Chief People and Inclusion Officer of Universal Music Group (UMG).Eric Hutcherson earned a bachelor’s degree in political science from New York University and a master’s degree in sports management and administration from the University of Massachusetts Amherst. He worked in sports marketing, public relations, and HR for several companies, including the Boston Celtics, Foot Locker, Marsh & McLennan, and the NBA, before joining UMG. Looking back at his journey, he believes that he was always looking for the best way to maximize people's personal and professional lives.Hutcherson, who specializes in people and culture at UMG, gave his thoughts on this change in value proposition and how companies attract talent by emphasizing their focus on diversity, inclusion, and belonging. He also talks about how and why companies must earn their employees' commitment, the four questions to determine if a company deserves people's greatness, and more.LinksUniversal Music GroupLinkedIn - Eric HutchersonStaffing.com - Universal Music Group’s Secret to Retaining Top Talent